Hey, the 2012 London Olympics games have started! Actually, the games
began two days ago, on Wednesday, with the commencement of the Women's
Football tournament, followed by the Men's Football tourney on Thursday.
But the Opening Ceremony only just took place today. The 2012 London
Games thus have had 'two beginnings'.

The
'first' beginning - the start of the Football tournaments - announced
the arrival of the Games from an attention standpoint. This made sense,
seeing as soccer/football is the most popular sport in the world, and is
played at so many different levels of competition, it seems as if the
sport never 'stops'. Football/soccer is the attention sport.
It's
fitting to note that the second and third most-popular sports are
'Cricket' and 'Field Hockey', if only because their popularity would be
news to many people. Why? Because these two sports pale in comparison to
the amount of attention they garner, compared to soccer.
But the
same thing can be said about the majority of events that comprise the
slate of competitions contested at an Olympic Games: they are 'what's
that' sports. They are largely ignored for 3.5 years or so, only to be
thrust back into the consciousness of the world with the start of the 3
week Olympic games. Sometimes, the events contested are so strange, they
take on a cult-like 'ironic attention' wave, like the winter Olympic
sport of 'curling' :
But,
for the most part, obscure sports in the Olympic games can anticipate
being overlooked for the more glamorous events, like the 100m sprint,
the Soccer/Basketball tournaments, swimming, and gymnastic events. This
phenomenon was quite understandable in the 'pre-broadband' era of
cable-provider dominance of live events. Knowing that they had a
'captive audience', the broadcasters could guarantee that if the event
shown was compelling enough, the ratings would reflect that. After all,
if everything that is broadcast on the television is some form of
'entertainment' (it is), it's natural for the broadcasters to only show
stuff they know viewers in their markets want to watch. Anything else
would be out-of-sight-out-of-mind.
But we entered the 'broadband'
era about 8 years ago, in the year 2004. It was at this time that, due
to many Americans' desire to stream, download, and share various
multimedia files, many bought cable modems, and dsl lines so as to more
easily accommodate the amount of digital data they were trafficking.
Smart broadcasting companies and networks followed suit, realizing the
magnitude of the paradigm shift that had occurred with America's
'broadbanding.' It was the digital equivalent of a phenomenon tv
networks confronted in the late 90's: audience splintering.
from dmnews.com
Bill Dean
May 19, 1999
Internet Creates Splintered Audience
The
niche orientation of cable TV programming is smoothing the transition
or convergence of that medium with cyberspace. Just as cable tries to
offer entertainment programming meant to satisfy nearly every
conceivable curiosity, hobby or interest, the Internet offers Web sites
filled with specific information. This individualized attention has
appeal not just to consumers, but also to advertisers.
"Unlike TV,
the Web is not as much breadth in programming as it is depth in
detail," said Sean Finnegan, a partner and media director at JWT Digital
Communications, New York. "The types of mined-down content that lends
itself to the Web platform are sports, stats, recipes, court
transcripts, personal gaming, empirical data on historical events and
breaking news feeds that cater to [the individual's] schedule."
"Anytime a viewer is engaged with a program, the advertiser benefits from that focus and personal attention," he said.
"What
makes all this exciting is that we're not going to be limited to
desktop computers for linkage to the Internet and all its wonderful
interactive opportunities," said J.G. Sandom, president, Ogilvy
Interactive, New York. "All of the hand-held mobile, personal devices,
like the PDAs, are rooted in similar technology, Internet Protocol,
which is the one completely global telecommunications standard."
"What's
compelling is this technology that can send the same signals to any
interactive device, whether it's broadband, like cable TV, or hand-held
technology," Sandom said. "Convergence simply brings together the best
aspects of broadcast and digital technology. It's all about parsing out
content and funneling it through interactive devices, whether a
cable-modem, a PDA or interactive TV."
What the Internet and
interactivity brings to direct response advertisers is the increasingly
precise ability to identify target audiences and customize personal
messages to those particular consumers.
Even for marketers, such
as Ford Motor Co., which have not yet reached the point of actually
selling their products over the Internet, a priority is to develop
"sticky" Web sites that have the ability to keep users on site for long
periods of time and keep them coming back regularly.
In April,
Ford launched the latest edition of its iCollection online store, filled
with licensed merchandise, from clothing to collectibles.
"The
overriding goal is to ensure we're building online relationships, and
that means a lot of different things, because the Ford Motor Company
itself means a lot of different things to different consumers," said Tom
Cornellier, Internet Retail Strategy Manager, Ford Motor Company,
Detroit. "For some, there's information about collecting. For others,
it's a chance to buy licensed merchandise and apparel. For others,
there's a chance to configure a car and become directly connected to a
dealer for a quote."
The company plans to launch interactive Web
sites for local Ford dealers this year. "This is important because the
Internet is a user-driven, interactive medium," says Cornellier. "The
customer wants to do business electronically. So we have to shift the
way we view our relationship with our customers, understanding that
choice today is a mouse-click away. We have to do this in a meaningful
and engaging way so that they come back to Ford again and again."
From
the customer's standpoint, there is a tremendous amount of information
that can be gathered from Internet sites like Ford's. For its part, Ford
is also gathering information about the visitors to its site, which in
turn can be turned back into more useful Web site attractions.
There
are many elements that can be borrowed from cable TV and
direct-response advertising and incorporated into Web sites, said
Ogilvy's Sandom. "The idea is to make this entire Web experience an
interactive and engaging one, because each step of the interaction with a
Web site can impact the brand's image."
All of the elements of
direct response can be put to greater use on a Web site, since the site
itself can pose leading questions to visitors, that can be used
immediately to customize the experience, Sandom said.
"One of the
advantages of this converged world, with faster speed, video, audio and
broadband ability, is there can be more utility value embedded in the
advertising itself," Sandon said. "The more complex a product is, and
the more expensive it is, the more marketers should be driving customers
to Web sites, and using interactive means to keep them there."
As more and more Americans would likely be in front of computer screens
for longer amounts of time, they would watch tv less. They would also
be more likely to pursue a wider range of personal interests in their
online sessions than would be catered to by tv networks. There would
emerge a larger number of 'niche' audiences, and user-driven 'viral'
media. The tv networks would lose the ability to dictate to the people
what they could consume. The tv networks would have to take the
backseat, and let the interests of the people emerge organically. And
a number of tv networks did just that, mostly the newer 'cable'
affiliates of the older 'basic cable' channels, the dinosaurs of
broadcast. Two of the most notable - and influential - of these
networks to 'respond' to the new trend of media consumption were
channels like ESPN, MTV, A&E, and others. ESPN and MTV in particular
created a close link between their tv and online content, making it so
that the digital and 'tube' versions of their 'brands' were virtually
seamless. Fast forward to 2012, and
the results are impressive. If 'audience splintering' began in the late
90's , it did not get too serious until very recently. Up until maybe 4
years ago, tv was still a larger influencer than the digital world. But
it was also at that time that America evolved from merely a 'broadband'
nation, to a 'wi-fi' nation, and the boom in mobile device usage, from
smart phones, to macbooks. It was therefore conceivable that a person
with a broadband desktop at home, a smart phone, and a laptop, could
spend most of their time 'online', surfing the internet for all manner
of media important to them. How could a CBS or an NBC be sure that such
an individual would tune it at 9 for whatever programming it had to
offer? Truth is, they couldn't. The
tv networks faced a tough decision: do stay the course and try gimmicks
(slick ads) to draw back viewers, or do they embrace 'streaming' their
content online? In the case of networks like ESPN and MTV, they realized
the importance of meeting their - mostly younger-skewing - consumers
half-way: they would put their content online for free. 

So,
the two biggest 'attention-era' tv networks have embraced the necessity
of 'free' digital distribution. But what about old General Electric
NBC, the 'official network' of the Olympic Games, a tradition begun in
1964:
As
shown above, the 2012 European Championship soccer tournament that
recently concluded, was streamed live on ESPN3, from the opening game to
the final. Anyone with an internet connection could watch. The process
to do so was simple and straightforward. This has been the case since
at least the 2010 FIFA World Cup in South Africa. NBC has for the first
time ever initiated a plan to stream the Olympic Games digitally. This
is great right? Not after one reads the details of the plan:from medialifemagazine:
Behind NBC’s online Olympic gamble
It will stream every event live on the web for the first time
By Diego Vasquez
July 24, 2012
This year for the very first time NBC will air every Olympic event live, either on the internet, on television or both.
Viewers and media critics have long clamored for such coverage, arguing
that in the age of the internet it makes little sense to present taped
events in primetime as though they were happening live, as had been
NBC's policy in the past. But the move is not without risk. Showing
the events live as they happen online could eat in to NBC's primetime
coverage, where it will still show the most highly anticipated events,
such as swimming, gymnastics and track and field, on a tape delay.
NBC
will limit access to the streams to viewers who can prove they
subscribe to cable either via traditional carrier, telecom or satellite. Advertisers are generally happy with the move, as there's some speculation that the online streams will actually pump up interest in the taped primetime coverage.
CPMs for digital ads in the Games are about the same as for past
Olympics, and there are expected to be more digital advertisers during
the some 3,500 hours of online coverage. Dave Martin, senior vice
president of media at Ignited, talks to Media Life about why the online
coverage could spark bigger primetime ratings, what sort of ad deals NBC
offered, and what advertisers think about mobile Olympic coverage.
The
portion of the excerpt I underlined is a perfect example of how a
company out of touch with the times implements a plan it feels is
logical, and progressive, but which is so unwieldy as to be ultimately
useless. For NBC to supposedly embrace drawing more attention to its
programming - especially the marginal events - by streaming it online,
only to then limit the number of people who can possibly view it is
asinine. The following screenshots provide an example of the frustration
a person will encounter when trying to 'stream' the olympics through
the 'Official' Broadcast partner: 




Using
a service I've never heard of before called 'Live Extra' (??), users
are prompted to 'prove' they are worthy of viewing the Olympics online,
supposedly by providing some documentation of authentic 'cable
provison.' Not wanting to go through all of that trouble, I opted to
sign up for a 'temporary viewing pass', by entering my email in a box at
the bottom (fig. 175). The temporary pass is apparently good for 4
hours (thanks) of viewing, and with the time locally being about 5:50 PM
in New York - thus 11:50 PM in London - there is of course no 'live'
events to be seen at this time. Hmmmm. But
perhaps there are replays, in the same way that ESPN3 has an extensive
replay archive for many of the events it broadcasts? It doesn't really
matter, since for something like the Olympics, the purpose of
'livestreaming' events is meant to draw more attention to all of its
events - not just the traditionally popular ones - by virtue of being
there. Perhaps an office worker on luch break but still sitting at a
terminal might navigate to the stream, and actually watch a Fencing
bout? Or a Badminton game? Or replays of such events? Because one surely
can't expect somebody to stay up/wake up at 3 AM to watch these obscure
sports on tv? 
So
NBC shot themselves in the foot with their archaic approach to grabbing
attention in an age where such a thing is harder than ever to
grab-and-keep (ask James Holmes) . The purpose of online distribution
is for to expedite the rate at which you can generate attention, simply
by reaching people where they increasingly are - online - and giving
them what they increasingly want : access to content for free. NBC is
living in the past, as is shown by their reliance on the tried-and-true
formula of filling primetime hours during the Olympics with
'tape-delayed' screenings of events the public already know the results
of. Or don't really care about. The network is assuming that their
precious 'Games' are as golden as the medals the athletes competing in
the contests will win, and that by this inherent 'magic' of the Olympics
interest and attention can be counted-on. In actuality, a large number
of people will be going to this place to check-in on the Olympic Games: 
It won't take them long to ask the question : why aren't the Olympics on ESPN3?!